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Troubleshooting, FAQs, and answers to common questions

📊 Goal Management

Learn goal-setting methodology and best practices. Visit our comprehensive Goal Management Guide for in-depth articles.

How to Set SMART Goals
  • Making goals specific and measurable
  • Setting realistic targets
  • Time-bound objectives
  • Examples from successful teams

Read more: Creating S.M.A.R.T. Goals

Tracking Progress
  • Regular review cadences (weekly, monthly, quarterly)
  • Measuring achievement against targets
  • Adjusting goals based on progress
  • Celebrating wins and learning from misses

Methodology: Goal Review Cadence

Cascading Goals & Alignment
  • Aligning team goals with company vision
  • Breaking down objectives across levels
  • Ensuring everyone moves in the same direction
  • Using goal hierarchy effectively

Deep dive: Understanding Goal Hierarchy | Why Alignment Matters

OKRs & Goal Frameworks
  • Understanding OKRs (Objectives & Key Results)
  • Implementing OKRs in your organization
  • Common pitfalls and how to avoid them

Expert guides: OKR Implementation Guide | 7 Reasons Goal-Setting Fails

📈 KPIs & Metrics

Learn how to set up and track the metrics that matter.

Setting Up KPIs
  • Choosing the right metrics for your goals
  • Industry-specific KPIs and benchmarks
  • Financial KPIs (MRR, EBITDA, margins, burn rate)
  • Operations KPIs (efficiency, quality, throughput)

Learn more: Metrics, KPIs, and OKRs Explained

Driver-Based Planning
  • What is driver-based planning?
  • Setting up metric dependencies
  • Forecasting with business drivers
  • Scenario planning and what-if analysis

Features: Driver-Based Planning | Scenario Planning

Industry Solutions

⚙️ Features & Capabilities

Discover what Markviss can do for your organization.

Core Features
  • Goal setting and tracking across your organization
  • Customizable dashboards for visualizing progress
  • Metrics and KPI management
  • Team collaboration and alignment tools

Overview: Features Overview

Advanced Capabilities
Integrations & Data

🔧 Troubleshooting

Common issues and quick fixes

Can’t log in?
  • Try password reset at app.markviss.com
  • Check your email verification status
  • Ensure you’re using the correct email
  • Clear browser cache and cookies
  • Contact support: support@markviss.com
Not receiving emails?
  • Check your spam/junk folder
  • Whitelist @markviss.com emails
  • Verify your email address is correct
  • Update email preferences in settings
Data not syncing?
  • Check your internet connection
  • Refresh your browser (Ctrl+F5)
  • Clear browser cache and cookies
  • Try a different browser
  • Contact support if issue persists
Performance issues?
  • Supported browsers: Chrome, Firefox, Safari, Edge
  • Clear cache and cookies
  • Try incognito/private mode
  • Disable browser extensions
  • Check system requirements
Import/export issues?
  • Check file format (Excel .xlsx or .csv)
  • Verify data structure matches template
  • Ensure file size is under limits
  • See Excel Integration guide
Need more help?

Quick answers to common questions

What is Markviss?

Markviss is a goal and performance management platform that helps teams set transparent objectives, measure KPIs, and keep everyone aligned from company vision to team tasks. Learn more about goal management.

Is Markviss free?

We offer a free plan for qualifying startups and NGOs. Paid plans with additional features are also available. See Help page for details.

What industries does Markviss work for?

Markviss works for any organization setting goals! We have pre-built solutions for startups, NGOs, hospitality, telecom, and more.

How long does it take to set up?

Most teams create their first goal within 5 minutes. Full setup with team invites typically takes 15-20 minutes. See our 90-day implementation roadmap.

Do I need technical knowledge to use Markviss?

No! Markviss is designed to be intuitive. If you can use Excel, you can use Markviss. Check out our Help page to get started.

Can I import my existing goals?

Yes! We support Excel integration for easy import and can help you migrate your existing goal data.

Can I try before buying?

Yes! We offer a free trial of all premium features. No credit card required. Join our Early Adopter Program.

What if I need to cancel?

You can cancel anytime. We’ll continue service through the end of your billing period. No penalties or hidden fees.

Can I track financial metrics?

Yes! Markviss includes pre-built financial KPIs like revenue, EBITDA, margins, and cost tracking. Learn about financial planning features.

Do you integrate with other tools?

We support Excel integration for easy data import/export. API & data access is available on premium plans.

How do I get help?

Email support@markviss.com or reply to any email from us. We respond to every message within 24 hours.

Do you offer training?

Yes! We provide onboarding support and can arrange training sessions for teams. Our Goal Management Guide also offers comprehensive best practices.

Where is my data stored?

All data is securely stored on cloud servers with bank-level encryption. See our Privacy Policy for details.

What are scenarios and why should I use them?

Scenarios let you create multiple forecasts (optimistic, realistic, pessimistic) and compare outcomes. Learn about scenario planning.

How does goal alignment work?

Goals cascade from company vision down to individual tasks, ensuring everyone works toward the same objectives. Understand goal hierarchy | Why it matters.

Still have questions?

We're here to help. Get in touch with our team.

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