Support Center – FAQs & Troubleshooting

How can we help?

Troubleshooting, FAQs, and answers to common questions

Finding the right help:

  • Getting started: See our Help page for account setup and onboarding
  • Goal methodology: Visit our Goal Management Guide for best practices
  • Quick answers: Browse the FAQ below

📊 Goal Management

Learn goal-setting methodology and best practices. Visit our comprehensive Goal Management Guide for in-depth articles.

How to Set SMART Goals

  • Making goals specific and measurable
  • Setting realistic targets
  • Time-bound objectives
  • Examples from successful teams

Read more: Creating S.M.A.R.T. Goals

Tracking Progress

  • Regular review cadences (weekly, monthly, quarterly)
  • Measuring achievement against targets
  • Adjusting goals based on progress
  • Celebrating wins and learning from misses

Methodology: Goal Review Cadence

Cascading Goals & Alignment

  • Aligning team goals with company vision
  • Breaking down objectives across levels
  • Ensuring everyone moves in the same direction
  • Using goal hierarchy effectively

Deep dive: Understanding Goal Hierarchy | Why Alignment Matters

OKRs & Goal Frameworks

  • Understanding OKRs (Objectives & Key Results)
  • Implementing OKRs in your organization
  • Common pitfalls and how to avoid them

Expert guides: OKR Implementation Guide | 7 Reasons Goal-Setting Fails

📈 KPIs & Metrics

Learn how to set up and track the metrics that matter.

Setting Up KPIs

  • Choosing the right metrics for your goals
  • Industry-specific KPIs and benchmarks
  • Financial KPIs (MRR, EBITDA, margins, burn rate)
  • Operations KPIs (efficiency, quality, throughput)

Learn more: Metrics, KPIs, and OKRs Explained

Driver-Based Planning

  • What is driver-based planning?
  • Setting up metric dependencies
  • Forecasting with business drivers
  • Scenario planning and what-if analysis

Features: Driver-Based Planning | Scenario Planning

Industry Solutions

⚙️ Features & Capabilities

Discover what Markviss can do for your organization.

Core Features

  • Goal setting and tracking across your organization
  • Customizable dashboards for visualizing progress
  • Metrics and KPI management
  • Team collaboration and alignment tools

Overview: Features Overview

Advanced Capabilities

Integrations & Data

🔧 Troubleshooting

Common issues and quick fixes

Can’t log in?

  • Try password reset at app.markviss.com
  • Check your email verification status
  • Ensure you’re using the correct email
  • Clear browser cache and cookies
  • Contact support: support@markviss.com

Not receiving emails?

  • Check your spam/junk folder
  • Whitelist @markviss.com emails
  • Verify your email address is correct
  • Update email preferences in settings

Data not syncing?

  • Check your internet connection
  • Refresh your browser (Ctrl+F5)
  • Clear browser cache and cookies
  • Try a different browser
  • Contact support if issue persists

Performance issues?

  • Supported browsers: Chrome, Firefox, Safari, Edge
  • Clear cache and cookies
  • Try incognito/private mode
  • Disable browser extensions
  • Check system requirements

Import/export issues?

  • Check file format (Excel .xlsx or .csv)
  • Verify data structure matches template
  • Ensure file size is under limits
  • See Excel Integration guide

Need more help?

Quick answers to common questions

Q: What is Markviss?
A: Markviss is a goal and performance management platform that helps teams set transparent objectives, measure KPIs, and keep everyone aligned from company vision to team tasks. Learn more about goal management.

Q: Is Markviss free?
A: We offer a free plan for qualifying startups and NGOs. Paid plans with additional features are also available. See Help page for details.

Q: What industries does Markviss work for?
A: Markviss works for any organization setting goals! We have pre-built solutions for startups, NGOs, hospitality, telecom, and more.

Q: How long does it take to set up?
A: Most teams create their first goal within 5 minutes. Full setup with team invites typically takes 15-20 minutes. See our 90-day implementation roadmap.

Q: Do I need technical knowledge to use Markviss?
A: No! Markviss is designed to be intuitive. If you can use Excel, you can use Markviss. Check out our Help page to get started.

Q: Can I import my existing goals?
A: Yes! We support Excel integration for easy import and can help you migrate your existing goal data.

Q: Can I try before buying?
A: Yes! We offer a free trial of all premium features. No credit card required. Join our Early Adopter Program.

Q: What if I need to cancel?
A: You can cancel anytime. We’ll continue service through the end of your billing period. No penalties or hidden fees.

Q: Can I track financial metrics?
A: Yes! Markviss includes pre-built financial KPIs like revenue, EBITDA, margins, and cost tracking. Learn about financial planning features.

Q: Do you integrate with other tools?
A: We support Excel integration for easy data import/export. API & data access is available on premium plans.

Q: How do I get help?
A: Email support@markviss.com or reply to any email from us. We respond to every message within 24 hours.

Q: Do you offer training?
A: Yes! We provide onboarding support and can arrange training sessions for teams. Our Goal Management Guide also offers comprehensive best practices.

Q: Where is my data stored?
A: All data is securely stored on cloud servers with bank-level encryption. See our Privacy Policy for details.

Q: What are scenarios and why should I use them?
A: Scenarios let you create multiple forecasts (optimistic, realistic, pessimistic) and compare outcomes. Learn about scenario planning.

Q: How does goal alignment work?
A: Goals cascade from company vision down to individual tasks, ensuring everyone works toward the same objectives. Understand goal hierarchy | Why it matters.

Still need help?

We’re here to support you every step of the way

Email: support@markviss.com

Response time: Within 24 hours

Resources: Help Page | Goal Management Guide

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